Privacy Policy

1Overview

I Tech Security Systems ("I Tech," "we," "us," or "our") is a leading provider of CCTV cameras, video intercom systems, sound systems, inverters, solar panels, and security AMC services based in Tirunelveli, Tamil Nadu, India. This Privacy Policy details how we handle the information you provide when visiting our website, requesting a site survey, purchasing equipment, or engaging our AMC maintenance services.

By engaging our services or using this website, you agree to the practices outlined in this policy.

2Information We Collect

We collect information necessary to provide professional security design and installation services:

• Direct Contact Data — Name, telephone number, email address, property/site address, and specific service interests submitted via our contact and survey request forms.
• Site & Technical Specifications — Property floorplans, camera count preferences, cable route assessments, and electrical capacity data collected during site surveys.
• AMC & Maintenance Logs — Equipment serial numbers, installation dates, firmware versions, warranty cards, and routine preventative checkup logs.
• Website Usage Data — Browser type, IP address, device type, and visited pages collected automatically for website optimization.

3How We Use It

We use customer information strictly to deliver reliable security solutions:

• Preparing accurate project quotations and equipment bills of materials
• Scheduling on-site surveys, installations, and preventative AMC service visits
• Providing prompt emergency breakdown technical support in Tirunelveli
• Processing warranty claims with original equipment manufacturers
• Informing customers about firmware updates, battery maintenance reminders, and security advisories

4Surveillance & Footage Data

All video footage, camera streams, NVR recordings, and intercom snapshots generated by equipment installed by I Tech Security Systems remain the exclusive private property of the client. I Tech does not maintain persistent access to your private camera streams or NVR storage without your explicit authorization during on-site configuration, technical testing, or requested troubleshooting.

5Cookies & Analytics

Our website uses basic session cookies to enable smooth navigation and analyze general traffic trends. You can disable cookies in your browser settings at any time without impacting your ability to browse our services.

6Sharing & Disclosure

We only share client information under the following limited circumstances:

• Authorized equipment manufacturers (e.g., Hikvision, CP Plus, Dahua, Luminous) solely to register hardware warranties and process genuine part replacements
• Assigned certified installation technicians under our direct employment to carry out requested on-site work
• Law enforcement or regulatory authorities when strictly required by applicable Indian law or court subpoena

7Data Retention

We retain customer installation and AMC service records for the duration of the equipment's operational lifespan and warranty period to facilitate future upgrades, warranty servicing, and ongoing AMC preventative audits.

8Your Rights & Choices

You may request to review, update, or correct your contact information, service address, or AMC notification preferences at any time by contacting our Tirunelveli office.

9Technical Security

During installation, our technicians enforce strict security hygiene, including setting strong unique admin passwords on all NVRs and IP cameras, disabling unneeded default network ports, and encrypting mobile remote viewing streams to safeguard your premises against unauthorized digital access.

10Changes to This Policy

We may update this Privacy Policy from time to time to reflect technical advancements or regulatory changes. The latest version will always be published on this page with the revision date noted at the top.

11Contact Us

If you have any questions regarding this Privacy Policy or our security installation practices across Tamil Nadu, please contact us:

• No. 16, ST7, Mosque Bazaar, Veeravanallur, Tirunelveli, Tamil Nadu – 627426
• itechsecurities2024@gmail.com
• +91 93613 42093