Service Terms & Conditions

Terms of Service

The terms and conditions that govern equipment sales, installations, and Annual Maintenance Contracts (AMC) provided by I Tech Security Systems.

Effective: October 2026 · Tirunelveli, Tamil Nadu

1Acceptance of Terms

These Terms of Service ("Terms") govern all project proposals, quotations, sales, installations, and Annual Maintenance Contracts (AMC) provided by I Tech Security Systems ("I Tech," "we," "us," or "our") based in Tirunelveli, Tamil Nadu. By approving a quotation, purchasing equipment, or authorizing on-site installation work, you agree to be bound by these Terms.

2Scope of Services

I Tech Security Systems provides professional engineering and installation services across eight primary domains:

  • CCTV Camera Sales, Installation & Service (IP, HD Analog, PTZ, ColorVu)
  • Video Intercom Systems with Automatic Door Openers
  • Commercial and Industrial Public Address Sound Systems
  • Pure Sine Wave Inverters and Tubular Battery Sales & Backup Solutions
  • Home Rooftop Solar Panel Installations & Grid Integration
  • CCTV and Security System Annual Maintenance Contracts (AMC)
  • Large-Scale Perimeter CCTV for Solar Plants, Windmills & Warehouses
  • Comprehensive Commercial and Residential Security Solutions

3Quotations & Payment

Quotations provided following an on-site survey remain valid for 30 days unless otherwise stated. Payment schedules are specified in each project proposal, generally structured as a confirmation advance, delivery installment, and balance due upon final calibration, mobile app configuration, and handover testing.

4Installation & Site Access

Clients agree to provide reasonable and safe site access, electrical supply for tool operation, and required permissions for wall drilling, mast mounting, conduit cabling, and router connectivity. Our technicians take utmost care to ensure neat cable concealment, structured PVC piping, and cleanup upon completion.

5AMC Maintenance Terms

Annual Maintenance Contracts (AMC) provide scheduled quarterly preventative maintenance inspections and priority emergency on-site breakdown support. Non-comprehensive AMC covers all labor, lens cleaning, optical realignment, and diagnostics; replacement components required outside the manufacturer warranty period are billed at agreed transparent rates.

AMC customers receive guaranteed priority turnaround within 2 to 4 hours in Tirunelveli for critical system outages.

6Equipment & Warranty

All hardware products supplied by I Tech Security Systems — including cameras, NVRs, inverters, solar panels, and video door phones — are 100% genuine and carry official manufacturer warranties ranging from 1 to 3 years (or extended warranties on solar panels and tubular batteries as per manufacturer policy). Warranties do not cover damage caused by external lightning strikes, severe power surges exceeding breaker capacity, physical vandalism, or unauthorized third-party tampering.

7Client Responsibilities

Clients are responsible for maintaining secure passwords on NVRs and router connections, ensuring adequate internet bandwidth for remote mobile camera viewing, and reporting any camera anomalies promptly to prevent recording gaps.

8Intellectual Property

All content, branding, diagrams, and media on this website are the intellectual property of I Tech Security Systems and may not be reproduced without written permission.

9Limitation of Liability

While our security systems and AMC services provide state-of-the-art surveillance and deterrence, I Tech Security Systems cannot guarantee prevention of all unauthorized criminal acts, grid power outages exceeding battery reserve, or internet service provider downtime. To the maximum extent permitted by law, our liability is limited to the value of the specific service or equipment supplied.

10Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising in connection with our services shall be subject to the exclusive jurisdiction of the competent courts in Tirunelveli, Tamil Nadu.

11Changes to These Terms

We reserve the right to modify these Terms periodically. Changes become effective upon publication on this website, and continuing our services constitutes acceptance of the revised Terms.

12Contact Us

For questions regarding our service agreements, AMC contracts, or project terms across Tamil Nadu, please contact our engineering desk:

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